Costa Coffee have been accused of ‘ripping off’ customers after a video emerged apparently showing their large sized coffees fitting into a regular sized cup.
Lewis Axall, 27, from Leeds, went viral on TikTok after filming himself pouring a large coffee from a Costa self-service machine into one of their regular paper cups.
The 27-year-old paid £2.60 for the large coffee but claims that the amount of actual liquid inside the cup was the same as the amount going into Costa’s regular cup, which is priced at £2.10.
He shared the now viral clip online last month, writing: ‘To all you Costa Coffee lovers. Extra 50p for a different sized cup.’
A Costa spokesperson said: ‘We can assure customers that when purchasing a large Costa Express drink you are receiving more coffee and liquid compared to a regular size. Each drink, including volume of coffee, liquid, and milk froth texture, which is lost when pouring from one cup to another, is dispensed according to cup size and drink selected. For the safety of our customers no drink is ever filled to the brim of the cup, as shown in the video.’
Lewis Axall, 27, from Leeds, went viral on TikTok after filming himself pouring a large coffee from a Costa self-service machine into one of their regular paper cups
The clip has attracted over 745,000 views and hundreds of comments from fuming consumers saying the clip shows ‘scamming at its finest’.
The short clip begins with Axall pouring his large coffee into the regular, where he can be heard saying: ‘Come on Costa you need to sort this out man.
‘Why are we paying an extra 50p for a large drink when it’s exactly the same as a regular?’
It then ended with him showing the name of each cup with one being labelled large and the other medium.
Using a self-service machine, the musician was able to pour the entirety of his large Costa coffee into a medium sized cup
Speaking today, the musician said: ‘One day I went into my local petrol station and bought a large Costa two weeks beforehand.
‘But the machine decided to take a funny turn, which resulted in the outer side of my cup full of froth so I went to get a new cup but there wasn’t any large left.
‘They only had medium so I decided to pour the large into the medium and take my losses if there was some left over but, to my amazement the large Costa cup fitted into the medium Costa cup.
‘Two weeks later I decided I would try it again but this time I would place a medium cup under the machine and press for a large and once again the large fitted in the medium.
The video quickly went viral after other customers said they were equally stunned by Lewis’ revelations
‘The difference between a large and medium is a single and double shot of coffee but I have friends who work in these machines that have confirmed that there is no difference at all and most of the time you don’t even get the extra shot unless the machine is very new.
‘As for actual coffee with no froth it fits into the medium. So basically they give you extra froth to make you think you’re getting large. When in actual fact it’s the exact same amount of water and drink.’
TikTok users were enraged by the video with many criticising the chain for exploiting them.
Tom Walford wrote: ‘At the Costa machines put a medium cup but order large, it will fill it perfectly and you’ll be charged for a medium obviously.’
Lewis accused the company of charging him an additional 50p for a different sized cup as opposed to offering more coffee
Stants820 said: ‘I got a large from a machine the other day and when I took the lid of if. It was only three quarters full. Rip off.’
Ewey02 said: ‘ I used to fill these machines. It’s when they are serviced, if it’s just serviced you’ll get the right amount if not then as this shows you get s’.
Kirstynlucyberridge said: ‘Because that’s not a large cup. I worked at Costa. They are both mediums in the machines but they say ones are large.’
At the end of the clip, Lewis showed the two different cup sizes, with one regular (left) and another large (right)
An employee for the company claims that both cups are medium but one is labelled large for the machine.
It was recently reported that Costa ‘secretly’ increased their prices and took advantage of the VAT relief offered by Sunak.
The company increased the price of large Americano coffee to £3 from £2.63 and bap now costs £2.95 from £2.58 a 14 per cent increase.