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Fury as holidaymakers are stranded at Border Control amid stringent Covid checks 

‘Making families queue for over three hours to enter the UK is not ok’: Fury as holidaymakers are stranded at Border Control amid stringent Covid checks

  • Passengers waited in queues for hours at Terminals 2 and 5 at Heathrow Airport
  •  Holidaymakers posted images of the chaos as they stood close to each other   
  • Airport said waiting times at the border have on occasion been unacceptable 


Chaos struck Heathrow Airport today as hundreds of passengers queued for more than three hours to get through passport control with no social distancing.

Passengers were left furious as they stood in line for hours at Terminals 2 and 5 to pass through stringent Covid checks at Border Control, with some calling on management to ‘get more staff on desk’.

Holidaymakers posted images of the chaos as they stood close to each other in a sprawling, giant queue, which they described as ‘brutal’. 

The scenes come after Border Force officials were reportedly told they would no longer need to make Covid checks for travellers arriving to England from green and amber list countries in an effort to reduce queues. 

Irate passengers were left to queue for more than three hours to get through passport control with no social distancing

Passengers were left furious as they stood in line for hours to pass through checks at Border Control at Terminals 2 and 5

Passengers were left furious as they stood in line for hours to pass through checks at Border Control at Terminals 2 and 5

Today disgruntled passengers took to social media to shared their frustration, with one claiming ‘only 5-6 counters out of 32 were operational’. 

One person wrote: ‘We just waited three hours to get through Border Control – it’s not to make families with young children queue like this. Get more staff on desk.’

While another added: ‘I knew Heathrow Airport wait was going to be bad, but this is brutal. 

‘Families with young kids forced to queue for 2, 3 hours, standing, no food or water beyond what you’ve brought off the plane. Yes, it’s border force setting the rules but it’s Heathrow controlling conditions.’

Meanwhile another holidaymaker commented: ‘Horrible experience today at Heathrow Airport Terminal 5 arrivals. 

‘The immigration process took 3.5 hours not because there was a huge crowd of passengers but because only 5-6 counters out of 32 were operational.’

And another passenger said: ’23:05 Saturday night Terminal 5 horrendous queue full of families with children waiting to get through customs.’ 

On Twitter, Heathrow Airport  said: ‘Waiting times at the border have on occasion been unacceptable and we have called on the UK Government to address the problem as a matter of urgency.’

The airport added: ‘Immigration desks/E-gates can only be operated by UK GOV officials – not airport staff.’ 

Last month, Border Force officers were reportedly told they no longer needed to make Covid checks on all arrivals in a bid to reduce airport queues. 

According to a leaked report officials were told they no longer have to ‘routinely’ check passengers arriving from green and amber list countries. 

Hundreds of holidaymakers were left furious as they stood in line for hours at Heathrow

Hundreds of holidaymakers were left furious as they stood in line for hours at Heathrow

 

 

Passengers took to social media to share their frustration, with one claiming only 5-6 counters out of 32 were operational

Passengers took to social media to share their frustration, with one claiming only 5-6 counters out of 32 were operational

Arrivals currently have to provide a negative Covid test taken before departure and must complete a Passenger Locator Form within 48 hours of departure to the UK.

But, as of last month, Border Force officials no longer routinely check passengers have these documents, according to the leaked document, first reported by the Guardian.

Passport e-gates also no longer refer passengers to in-person checks by Border Force officers if a passenger locator form is not found, the paper reports.

Passenger Locator Forms are still checked by airlines ahead of travel, while the Government insists arrivals who do not comply still run the risk of being fined.

The change in policy also does not impact on red list arrivals, who must isolate in designated quarantine hotels for 10 days, at the cost of £1750, after landing in the UK.  

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